Help Centre

Getting started, common questions, and what to expect from the service.

Getting started

PulseWatch checks your websites every 15 minutes and shows you the results on a dashboard. Here's how to set it up:

  1. Sign in. Go to the Dashboard and enter your email address. No password, no verification — a session cookie is set that lasts 7 days. Your data is private to your session.

  2. Add a URL. Give your monitor a label (e.g. "My Portfolio") and enter the full URL (e.g. https://example.com). You can add up to 5 URLs on the free tier.

  3. Wait for the first check. PulseWatch runs checks every 15 minutes. Your first results appear within 15 minutes of adding a URL. You do not need to keep the dashboard open — checks run whether you are watching or not.

  4. Read the dashboard. Open the dashboard any time to see your overall uptime percentage, per-monitor stats, a timeline of every check, and response time charts for the last 7 days.

Frequently asked questions

What counts as "up" or "down"?

A check is marked up if the server responds with a 2xx or 3xx HTTP status within 15 seconds. 4xx responses (like 404 Not Found or 401 Unauthorized) are also counted as up — the server is running and responding.

A check is marked down if the response is 5xx, the connection times out (after 15 seconds), the DNS lookup fails, or PulseWatch cannot establish a TCP connection to the server.

No check is perfect — a transient network issue between our infrastructure and your server can produce a false positive. Use the dashboard as one data point, not the sole authority on your site's health.

How often does PulseWatch check my URLs?

Every URL is checked every 15 minutes, 24 hours a day, 7 days a week. There is no way to change the interval on the free plan — a paid plan with custom intervals is planned but not yet available.

How long is my check history kept?

Check history is kept for 7 days on a rolling basis. Records older than 7 days are automatically deleted. If you remove a monitored URL, its check history is deleted immediately. A paid plan with extended history (30 days) is planned for a future release.

Why don't I get an alert or notification when my site goes down?

This version of PulseWatch does not send alerts. It is designed as a review tool — you open the dashboard to see what happened while you were away. The product shows you a chart of the last 7 days, so the answer to "was it down last night?" is a timeline, not a guess.

Email, SMS, and push notifications are planned as a future addition but are not available today. If your use case requires immediate notification of downtime, PulseWatch in its current form is not the right tool for you.

Can I monitor more than 5 URLs?

Not yet. The free tier is capped at 5 monitored URLs. A paid Pro plan that supports more URLs (up to 25) is listed on the Pricing page but is not yet available for subscription. There is no time limit on the free tier — you can use it indefinitely with up to 5 URLs.

My site was marked down but I can reach it in my browser — what happened?

Several things can cause a discrepancy:

— Your browser was already connected. If PulseWatch's checker gets a timeout from a different network path (or a different DNS resolver) while your browser still has a cached page or a persistent connection, only the checker's result is recorded.

— Your ISP routes differently. PulseWatch checks from a cloud infrastructure provider, not from your local network. A routing issue or regional outage that affects the checker but not your home connection is possible.

— Rate limiting or WAF blocking. Some servers block repeated requests from monitoring services. If you suspect this, check your server logs for requests from the PulseWatch IP range.

If you see a pattern of false positives, please contact support with the monitor name and approximate time so we can investigate.

Known limitations

PulseWatch is an early-stage product. These are the things it does not do yet, documented so there is no confusion:

No alerts or notifications The product does not send email, SMS, push, or any other kind of alert. It shows you what happened when you open the dashboard. This is the most commonly asked question — it is a deliberate product choice, not a missing feature.
Single-region checks Checks originate from one geographic region via our infrastructure provider. There is no multi-region or edge-based checking. A single-region outage on our provider's side could produce false positives.
5-URL cap The free tier is limited to 5 monitored URLs. A paid plan with higher limits is planned but not available.
Fixed 15-minute interval All URLs are checked every 15 minutes. Custom intervals (1 minute, 5 minutes) are planned but not implemented.
7-day history window Check history is retained for 7 days. Older records are automatically deleted. Extended history (30 days) is planned for a paid plan.
Demo checkout only The subscription form on the pricing page is a demonstration. No real payment is processed, and the Pro plan cannot be purchased. The "Subscribe" button shows a success animation but does not actually charge a card or create a paid account.
No public status pages There is no feature to share your uptime dashboard publicly or generate a status badge. This is planned but not available.
No API There is no public API for programmatic access to check results. The dashboard is the only interface.

Limitation Items above reflect the current state of the product. Planned Items marked as planned are on the roadmap but have no release date.

Contact us

If your question is not answered here, or you need help with something specific:

Email support — for account help, bug reports, and questions about using the service:

support@pulsewatch.app

We aim to respond within one business day. For privacy-related inquiries, see our Privacy Policy or contact privacy@pulsewatch.app.